Best Living
CASE STUDY
Best Living
MY ROLE
UX Researcher
UX Designer
DURATION
5 months
ABOUT
The Best Living service increases property value and adds several invaluable, time-saving amenities for residents and staff at every multifamily community. With the Valet Living App, your residents receive access to concierge services like home cleaning, pet walking, and more!
Discovery
Best Living wanted to create a website and application where content and features are better organized, easier to find, navigate, and understand.
Goals
Help users schedule desired amenities
Reduce the number of steps and keep users on the same page
Reduce Cognitive Overload
Research Methods
Customer interviews
Market research analysis
Prototype testing
User journey map
Persona
Information Architecture
Competitive audit
Residential Waste Service
Valet Living
We Remove Waste
We Remove Waste home page is jumbled with an overload of information. It has subpar UX. However, the contact options are abundant. They are losing a large market share. As far as accessibility goes, I’m not sure what features they really offer besides saving credit card info without permission.
User research: Studied and documented potential user behavior and feedback during testing of the current Best Living website and user flows.
Surveys: Developed several questions: What type of pet(s) do you have? How many pets do you own?
User interviews: We conducted in-person and phone interviews with potential users of Best Living services.
Data
Understanding the user
Crazy 8
Crazy 8 is the sprint method I used to push beyond my first idea. Even though it’s frequently the least innovative I was able to generate a wide variety of solutions.
Wireframe
Pet walking, recycle pickup, dry cleaning, and make-ready cleaning were the most requested amenities by users. These will be displayed on the app’s home page. See wireframe and Information Architecture below.
After testing several fonts I decided BasicCommercialLTW04 displayed clarity for the majority of Best Living brand and visual messaging. The brand's main colors are red which symbolizes hardiness and valor and blue which represents vigilance, perseverance, and justice.
Hi-Fidelity Wireframes
I pushed the visual design as much as possible while staying within the guidelines of the brand. At this stage, I was experimenting and refining the visualizations based on user feedback.
Date Picker
Scheduling overlaps every part of the Best Living platform. Whether you’re using your community update, composing messages, or enjoying the convenience of automated billing through Smart Charges, accurate and efficient scheduling is the nucleus of the Best Living system.
Usability Study Parameters
Study Type - Unmoderated Usability Study
Location - Briar Forest Houston, TX
Participants - 25
Length - 30 minutes
Learnings
The interactive piece for the webpage was responsive. The client wanted an export PDF functionality. This was another challenge. Since this was not a part of the scope, my best solution was to give them an image-based PDF.